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A fresh and dynamic recruitment consultancy, specialising in bespoke recruitment solutions for the automotive industry

Service Advisor

£19000 - £25000

  • Job Type:Service Advisor
  • Salary:£19000 - £25000
  • Contract:Permanent
  • Location:Cambridge
  • Reference:677404
  • Closes:30/11/2017
  • Description:Our Cambridgeshire based client is recruiting for an Aftersales Executive.

    As an Aftersales Executive, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.

    Your key responsibilities will include: managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer; accurately qualifying and documenting the customer’s needs and requirements; confirming information such as the customer’s contact details and payment method; calculating workshop capacity using a bespoke system; managing the allocation and administration of courtesy service vehicles; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues.

    The successful candidate must@possess excellent interpersonal communication skills; together with a genuine passion for customer service excellence.

    A driving licence is required for this role, due to the need to manoeuvre customers' vehicles onsite.
    
    Working hours:
    
    Monday – Friday 0800-1800
    Rota’d Saturday Mornings.
    
    £19,000-£21,000 + Bonus

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What we do

KPI People are a fresh and dynamic recruitment consultancy specialising in bespoke recruitment solutions for the automotive industry. We pride ourselves on delivering our clients and candidates exceptional levels of professionalism, integrity, understanding and service.