A fresh and dynamic recruitment consultancy, specialising in bespoke recruitment solutions for the automotive industry
Customer Relations and Quality Manager
£20000 - £21000
- Job Type:Customer Relations and Quality Manager
- Salary:£20000 - £21000
- Description:Our Client in Northampton have the requirement for a Customer Relations & Quality Manager to join their team.
As a Customer Relations & Quality Manager you will be responsible for supporting the management team in maintaining the quality standards of the business.
The will include; assisting Line Managers with the analysis of Key Performance Indicators; identifying trend formation and recommending measures for business improvement; facilitating quality-related management meetings; co-ordinating the results of audit-related activities; and helping to promote, maintain and coach in the understanding of quality systems and processes.
You will monitor customer satisfaction results and identify trends and root causes to action in conjunction with Line Managers. You will also be responsible for facilitating customer feedback.
Previous experience is not required, although a passion for maintaining high standards is. Further to this, you need to have the ability to communicate effectively with colleagues at all levels within the business; have excellent attention to detail; work on your own initiative; and be able to meet deadlines.
The working hours are:
Monday – Friday 8am- 6pm
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What we do
KPI People are a fresh and dynamic recruitment consultancy specialising in bespoke recruitment solutions for the automotive industry. We pride ourselves on delivering our clients and candidates exceptional levels of professionalism, integrity, understanding and service.