A fresh and dynamic recruitment consultancy, specialising in bespoke recruitment solutions for the automotive industry
£35000 - £50000
- Job Type:Aftersales Manager
- Salary:£35000 - £50000
- Description:Our Client, a busy franchised main dealership in Harlow are looking for an Aftersales Manager to join their successful team with a growing brand.
As an Aftersales Manager, your main duties will include; acknowledging all customers and potential customers in a warm and friendly manner clearly understanding that you are an ambassador for the group.
You are expected to monitor, coach and train Service Consultants to achieve business goals. Ensure the completion of any customer visit is finalized knowing that the visit has been fully completed or future visits or actions have been documented. To ask ‘is there anything else I can do for you today’ to ensure satisfaction is achieving with each customer. You and your team should strive to achieve the accepted customer satisfaction standards and customer retention. Complaints should be managed and resolved effectively whilst adhering to policies and procedures.
As this is a growing role the client will look at a young Service Manager, Senior Service Advisor or Workshop Controller that would like the next step. You will have a strong work ethic, be self-motivated and possess a high energy for work.
In return, we offer a basic salary of up to £35,000 with an OTE of £50,000. You will have modern working environment plus full training on our systems and product knowledge that you would expect with a national company.
Monday - Friday 8am - 6pm
1 in 3 Saturday Mornings 8am-12:30pm
Harlow, Essex, Ware, Motor Trade, Epping, Service Manager, Aftersales Manager, Workshop Manager, Parts Manager
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What we do
KPI People are a fresh and dynamic recruitment consultancy specialising in bespoke recruitment solutions for the automotive industry. We pride ourselves on delivering our clients and candidates exceptional levels of professionalism, integrity, understanding and service.