A fresh and dynamic recruitment consultancy, specialising in bespoke recruitment solutions for the automotive industry
£20000 - £26000
- Job Type:Aftersales Executive
- Salary:£20000 - £26000
- Location:King's Lynn
- Description:Our Client a franchised main dealership in Kings Lynn have the requirement for an Aftersales Executive to join their team.
As an Aftersales Executive, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.
Your key responsibilities will include:
- managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer;
- accurately qualifying and documenting the customer’s needs and requirements;
- confirming information such as the customer’s contact details and payment method;
- calculating workshop capacity using a bespoke system;
- managing the allocation and administration of courtesy service vehicles;
- ensuring that customers fully understand the work that has been carried out;
- and proactively addressing any issues.
Previous experience in a customer-facing position is desirable, although not essential. A full UK driving licence is required for this position, due to a need to manoeuvre vehicles onsite.
aftersales executive, service advisor, customer services, parts advisor, Norfolk, Kings Lynn, Peterborough, Ely, Thetford, Norwich
£20,000 + bonus
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What we do
KPI People are a fresh and dynamic recruitment consultancy specialising in bespoke recruitment solutions for the automotive industry. We pride ourselves on delivering our clients and candidates exceptional levels of professionalism, integrity, understanding and service.